We strive to ensure you are completely satisfied with the items you order through the 1hundystore.com. We will review your feedback regarding our products on a case-by-case basis and offer you a solution based upon the circumstances.
*Please be aware, all genuine product returns must be unworn and unwashed with their original tags still attached.
- If you would like to return an item for any reason other than mispacked or defective products, we can issue store credit in the form of an electronic gift card that you can use towards a future purchase. The store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery. The store credit gift cards do not expire and can be used with a discount code.
- You will have 15 days from delivery of your package to file a return claim with our customer service team via email.
- Refunds are for store credit only and will only be to the value of the purchased item/s that are being returned.
- If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement. We will provide a prepaid return label for our U.K customers to retrieve the item. If international, please contact us and we will let you know next steps. As soon as we can see that the item/s are on the tracking system back to our warehouse we will send out a replacement.
- If the item you’d like to return was ordered more than 15 days ago, the item is no longer for available for sale, or if the item was purchased using store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.
- If the item was purchased or a giveaway at an event, expo or any other special event, we do not accept any returns or exchanges.
- If the item was purchased at one of our partner retailers, please take the product back to the retailer for a return or exchange.
- You will be responsible for paying postage on any returns or exchanges. If the return/exchange is supported by a varied reason we will refund you the postage cost.
- *Additional limitations may apply.
To begin processing a return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.
You can contact us by emailing info@1hundystore.com, or by submitting a return request below. Once we have received the product and the return has been processed by our warehouse, we can issue the exchange or the store credit to your account. Please note that we are unable to accept returns that are dropped off by a customer at any of our warehouse locations.
